Today went to this bridal shop in Jalan Look Yew, I.Romance, with another friend, to verity the demo for the second time. The only word that I wanna comment is BAD. I never expect that they did such a silly mistake and I’m totally not agree with their way of management.
Last month 7th, we went there and verify the photo after they did some edit for the photos, and put it into the design that we want. That’s not the final production, still need to do some touch up, so this round we need to verify the final production (after touch up) before they send it for printing.
First Mistake – we called before we arrive, just to make sure they’re ready everything we need. The gal answer the phone confirm with us that everything is ready, and the demo can start right after we arrive. BUT, when the time we reach there, another gal tell us another story, the other way round, the photos not with them YET, have to wait for the dispatch to send it by 4pm. WTF, we reach there around 11.30 and she wants us to come back after 4pm.
Of course we not allow them to keep us waiting, then I start to do what a fussy customer should do. My friend cannot wait for me, she already started to scold them. Maybe because she’s a gal so they not really listen, maybe voice too soft. That time, my anger reading is reaching the peak, so sorry to the lady who serve us, her name called Grace, because I told her: “Now please don’t pass me the problem that you should solve it and give me an answer. I don’t care who the hell answering the call, but now we’re here and we not going to come back later but I’m giving you one hour from now and we wanna see at least the soft copy showing on the screen…”
Mistake No. 2 – before I finish what I wanna say, she told me that: “Sorry, we cannot make it, because everything with the dispatch boy and he’s on his way, now I think he’s on the way, drop by others shop, then by 4pm only he will reach here…”. Of course I’m not allow her to finish it too… : “I don’t care, I’m not asking you to show me the hard copy, but I just want to verify it with the soft copy.” She said: “cannot, soft copy and hard copy is different, and much more easy for you to see with the hard copy, color will be more clear, sharp, same as the printing later… … …” She talk too much, I don’t want to listen, because I know she’s trying to ask me to wait. My only respond is: “You’re not trying to solve it but keep on giving me excuses, so sorry to tell that nowadays with email, everything can send out by second. Unless your production is not ready yet, if not I don’t believe that your designer cannot send it out even if he’s now not in town… No need hard copy, soft copy is enough, even your LCD is not the best one, or it’s not adjusted the color by using ‘spider’, but still I just want to see the design, not the color. Stop giving me excuses, and please solve it now. Still will only wait you for one hour…”
She’s wasting her time to persuade us to come back later, but not using the time I’d gave her to solve it. Stupid. She never knows who she’s dealing with.
Mistake No. 3. After 15mins, another fat gal, never tell us her name, play us a CD which inside saving all the photos that we waiting for so long. Just now told me cannot make it, but now we’re watching what we ask from the starting point, so the only comment I wanna give is “Go to hell with all the excuses…”. This fat gal sitting next to us, with her Black-face on, thought that she will looks much more pretty with putting on that black-face, but too bad to tell that, I rather to see her putting on some shit to her face than showing me her black-face, sorry to be rude, but I really meant it.
Only 14 pages we need to verify, but she cannot be patient and keep on asking: “Are you finish everything? So everything no problem? OK?...” My eyes ‘installed’ with filter, so I can just ignore what she said and continue discuss the photos with my friend. Ends up only few parts that she willing to edit again, I pointed more than 10parts but she only edit 3-5parts only, inside these 1-2 of it still not sure the designer will touch up or not. This will be another mistake for them. Her service is already BAD, now she told me maybe her designer will not touch up the mistake that I named it. I really cannot stand for it.
Before we leaving, she asks me about my occupation, this is not the first time they ask, since the first time I enter into this stupid shop, different people asking me the same question, but of course, I just tell them I’m an optician but will never tell any about photography. They want my business card to prove it, and I have it. So they still cannot really clear why my friend must bring us there. If not because they sign up the package in one of the wedding fair, we never recommend them to choose this. So please remember, never ever try to visit this bridal shop anymore, no matter you yourself, or your friends and relatives. IR, I’m no longer step into your shop anymore, after we settle for this time.
Advice for the one who wanna go and take photo in the bridal house, must learn how to be bitchy then only step into the shop. Then you will get the service you paid for.
I’m still not done with them, if any mistake comes out after this, they will see me again and I’ll treat them ‘nicely’…
